Service provider
The owner and provider of the services contracted through this website is NATRÚSTICA, S.L., tax ID B-01879089, C/ Pedro Soto 15, 42300 El Burgo de Osma (Soria, Spain), reservas@miradomos.com, +34 644 083 860.
The clear rules for booking and buying at Miradomos.
The owner and provider of the services contracted through this website is NATRÚSTICA, S.L., tax ID B-01879089, C/ Pedro Soto 15, 42300 El Burgo de Osma (Soria, Spain), reservas@miradomos.com, +34 644 083 860.
These terms govern the booking of stays at the Miradomos domes and the purchase of gift vouchers through the website. By completing a booking or purchase, you accept these terms.
Bookings are made by selecting dates, dome and number of guests in the booking engine. Voucher purchases are made through the vouchers page. In both cases you will receive an email confirmation once payment is complete.
Prices are shown in euros with applicable taxes included. Payment is made by card through a secure payment gateway and the full amount of the stay is charged at the time of booking. A booking is not considered confirmed until payment is successfully completed.
Direct bookings are made under a single rate and the full amount is charged at the time of booking. If you cancel 15 or more days before check-in time, 100% of the amount paid is refunded; between 14 and 7 days before, 50%; with less than 7 days, no refund applies. Date changes follow the same deadlines and are subject to availability. Bookings made through Booking, Airbnb or other platforms are governed by that channel\'s cancellation terms.
Full details (force majeure, no-show, refund timing and gift vouchers) are set out in our Cancellation Policy, which forms part of these terms. As these are accommodation services for specific dates, the right of withdrawal does not apply (art. 103.l of the Spanish consolidated Consumer Protection Act).
Gift vouchers are valid for 12 months from purchase and are subject to availability at the time of redemption. The specific conditions of each voucher are stated at the time of purchase and in the Cancellation Policy.
Changes and cancellation of a redeemed voucher: up to 15 days before arrival, the stay can be cancelled or postponed at no cost and the voucher becomes active again to be redeemed for other dates. Between 14 and 7 days before, the voucher is reactivated but limited to weekday stays (it cannot include a Friday or Saturday night). With less than 7 days notice it is not possible to postpone or cancel: the voucher is considered used. Changes are requested at reservas@miradomos.com or via WhatsApp; the team handles them, they cannot be made on the website.
Complaint forms are available to customers. You may address any complaint to reservas@miradomos.com. The European Commission also provides an online dispute resolution platform at ec.europa.eu/consumers/odr.
The domes are fitted with air conditioning and heating for your comfort. During intense heat, the air conditioning cools the dome considerably compared with the outside; however, as a unique glazed accommodation set in the heart of nature, the indoor temperature also depends on the conditions of the day. On days when outdoor temperatures approach 37 °C, the interior will stay cool and comfortable, though temperatures typical of a conventional enclosed space should not be expected. It is a natural feature of this kind of stay, and we trust it will be part of its charm.
These terms are governed by Spanish law and applicable consumer protection regulations.
Better with everything clear.