Cancellation and refund policy.

Cancellation with refund by notice period.

If your booking was made under the Standard Rate, the refund amount depends on when you notify us of the cancellation. Deadlines are calculated relative to check-in time (4:00 PM on the arrival day).

• 15 or more days before: 100% refund of the amount paid.
• Between 14 and 7 days before: 50% refund of the amount paid.
• Less than 7 days before: no refund.

Cheaper, no turning back.

The Non-Refundable Rate is offered at a lower price precisely because you waive the right to cancel or modify. It's the right choice when you have the date locked in and prefer to pay less.

• No refund will be issued under any commercial circumstances, not even partially.
• Date changes are not allowed, nor are changes to the lead guest.
• The only applicable exception is the force majeure cases set out in section 4, duly documented.

Changing the date of your booking.

Date changes on the Standard Rate follow the same rules as cancellation, since they involve releasing the reserved inventory and blocking new nights. They are always subject to availability, and if the new date has a higher rate, the difference is paid.

The new date must be used within 12 months of the originally booked date. Only one change per booking is allowed.

When things get in the way.

Force majeure refers to events that are unforeseeable and unavoidable, recognised as such under article 1105 of the Spanish Civil Code and Supreme Court case law. In these cases, when duly documented, you receive a full refund or, at your choice, a free date change — including on the Non-Refundable Rate.

• Sudden death or serious illness of the guest or a close family member (spouse or partner, children, parents, legal guardians, grandparents or siblings).
• Serious injuries preventing the guest from travelling or the host from providing accommodation.
• Major natural disasters or severe adverse weather affecting the destination or departure location.
• Urgent travel restrictions or serious security alerts issued by competent national or international authorities after the booking date.
• An endemic illness declared by a reliable authority (European Centre for Disease Prevention and Control, World Health Organization or equivalent bodies).
• Serious damage to the property or maintenance issues affecting the host's ability to guarantee a safe stay.
• Civic obligations imposed by the authorities after the booking date (jury duty, court summons, military or government obligations).

If you don't arrive, or you leave early.

• No-show (not arriving without notice): equivalent to a same-day cancellation. The full amount is forfeit on both rates.
• Late arrival: if you'll arrive outside check-in hours (4:00 – 9:00 PM), let us know by WhatsApp or phone and we'll arrange access at no charge.
• Early departure: nights booked but not used are not refunded. We will help with logistics if you need to leave early due to an unexpected reason.

Three ways to do it.

The cancellation or modification takes effect the moment we receive it through any of these channels. The date and time of receipt is what counts for applying the deadlines.

• Email: reservas@miradomos.com, including the booking reference and lead guest name.
• WhatsApp or phone: +34 644 083 860.
• Bookings made on external platforms (Booking, Airbnb, etc.): cancellations are processed through the platform itself, under its own terms.

When and how you get it.

• Processing time: between 7 and 14 business days from cancellation confirmation.
• Payment method: refunds are always issued through the same channel and to the same account or card used for the booking.
• Gateway fees: processing fees (payment gateway, bank) are not refunded, as they are not handled by Miradomos.
• Gift vouchers: refund issued as a named voucher valid for 12 months, if the cancellation is requested by the voucher holder.

Specific policy for vouchers.

Miradomos gift vouchers follow their own policy, designed so the recipient can redeem them with plenty of margin and at their own pace.

• Vouchers are valid for 12 months from the purchase date. Within that period they can be redeemed for any available date.
• Once redeemed for specific dates, the resulting booking is governed by the Standard Rate policy.
• Vouchers are not refundable for cash but can be transferred to another person.
• If Miradomos permanently closes, unredeemed vouchers are refunded in full.